A clearer plan for your collision claim.
Practical California guides for the conversations between you, your insurer and the repair shop. Start with the question you need to answer next.
Bring the right question to the right person.
Ask the shop about the vehicle, proposed work, authorization and repair status. Ask your insurer to explain the policy and payment response for your claim. These guides give you a practical record for connecting the answers.
Each guide has its own checklist, links to relevant California Department of Insurance or Bureau of Automotive Repair guidance, and a focused next step. The existing repair articles cover technical estimate details, photography and vehicle handover.
Call our North Hills shop to discuss your vehicle and repair paperwork. Your insurer confirms coverage, payment decisions and any rental benefits.
Have a repair question?
Share the vehicle details and the next decision you need help understanding.
Insurance claim repair supportChoosing a body shop for a California insurance claim
Understand California shop choice, compare repair conversations, and record the questions your insurer and chosen body shop need to answer.
Open the guide 02 · Organize the claimYour next steps after opening a collision claim
Turn a claim number into a practical plan: contacts, inspections, repair decisions, open questions and a useful follow-up record.
Open the guide 03 · Prepare the paperworkA photo and document checklist for your collision claim
Prepare a clear claim submission with original photos, complete documents, version dates and a record of what each recipient received.
Open the guide 04 · Clarify paymentDeductible and payment questions before collision repair
Prepare a written payment discussion covering your deductible, insurer payment, outstanding questions, payees and the amount due at pickup.
Open the guide 05 · Review a changeHow to review a collision repair supplement
Use a clear change record to review newly proposed repair work, supporting evidence, insurer questions and customer authorization.
Open the guide 06 · Plan transportationRental coverage questions while your car is being repaired
Ask about your rental benefit, written limits, reservation details, extension decisions and return arrangements before committing to a rental.
Open the guide 07 · Authorize and collectRepair authorization and pickup paperwork in California
Prepare for repair authorization and collection with a clear scope, dated approvals, final invoice questions and written handoff arrangements.
Open the guideRead the official California resources.
Use the state references for their full guidance and your insurer's written response for your individual claim. The checklists on this site help you organize questions; they do not make a coverage determination.